All Orders are processed within 2 to 4 business days (excluding holidays) after receiving your order confirmation email. You will receive another notification once your order has been shipped.

For calculated shipping rates, shipping charges for your order will be calculated and displayed at checkout based on your location and the weight of the items in your cart.

After your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order's progress through the carrier's website.

If you haven't received your order within 7 days of receiving your shipping confirmation email, please contact us with your name and order number:
Email: support@refurbishedpc.in
Phone: +91 9328598927

Currently, we do not ship internationally

You are eligible to return your order within 7 days of receiving it if the product meets the following conditions:
1. Physically damaged, defective, or significantly different from its description.
2. Missing parts or accessories or any included items.
3. Refer to Return Policy.

To ensure a smooth return process, please ensure that:
1. The product is returned in its original condition, with all original packaging, tags, and accessories intact.
2. The product has not been damaged while in your possession and is the same item that was shipped to you.
3. Any device that stores personal information has all such information removed before returning.
4. Products purchased by mistake or for buyer’s remorse (e.g., incorrect model or colour) may not be eligible for return.

To initiate a return:
1. Contact our customer support team via
Email: support@refurbishedpc.in
Phone: +91 9328598927
2. If your return is approved, you will receive detailed instructions on how and where to send your package.
Important:
1. Do not return items without authorization. Items sent back without prior approval will not be accepted.
2. For certain products, a technician visit may be required to evaluate the item's condition.

Certain items may not be eligible for return, including but not limited to:
1. Products that have been used or are not in their original condition.
2. Products damaged due to improper use or handling by the customer.
3. Items that were customized or personalized at the time of purchase.

You can reach our customer support team:
Email: support@refurbishedpc.in
Phone: +91 9328598927

Once we receive and inspect the returned goods:
1. Refunds are processed within 7 days.
2. Refunds will be issued using the same method of payment as the original order.
3. No additional fees will be incurred for the refund.
Note:
1. Original Shipping Costs are not refunded, except if the return is due to an error on Syntronic’s part.
2. A restocking fee of 10% of the purchase cost may apply in certain cases, depending on the condition of the returned item.

You can reach our customer support team:
Email: support@refurbishedpc.in
Phone: +91 9328598927

Refurbished pc offers a warranty for its refurbished products covering
1. Defects in Materials and Workmanship: Free from defects when used normally as per Refurbished pc guidelines
2. Hardware Components: Includes the main device and any branded accessories in the original packaging.

The warranty does not cover:
1. Third-Party Accessories - Any accessories not provided by Refurbishedpc.
2. Software Issues - Operating systems, applications, and other software components.
3. Consumable Parts - Such as batteries, unless the failure is due to a defect.
4. Superficial Damage - - Scratches, dents, broken ports unless due to a defect.
5. External Factors -Accidents, abuse, misuse, fire, liquid contact, etc.
6. Unauthorized Repairs -Modifications or repairs by unauthorized service providers.
7. Normal Wear and Tear -Defects due to ageing.
8.Other Exclusions - Removed serial numbers, stolen products, or products inaccessible due to security measures.

Standard Warranty
1. All Products Except Apple: 1 year from the date of original retail purchase.
2. Apple Products: 6 months from the date of original retail purchase.
3. Extended Warranty

Contact Refurbishedpc Customer Support:
Email: support@refurbishedpc.in
Phone: +91 9328598927
1. Provide a detailed description of the issue along with proof of purchase.
2.Initial Resolution - Our support team will attempt to resolve the issue remotely within 24 to 48 hours.
3. Technical Expert Visit - A technician may evaluate the condition if needed.
4. Facility Inspection - If unresolved, you may need to send the product to our service facility for inspection and repairs.
5. Replacement - If the issue persists after inspection, the unit may be replaced with an equivalent product.

1. Backup Your Data - Ensure all personal/sensitive data is backed up a Refurbishedpc is not responsible for data loss during repairs.
2. Provide Proof of Purchase - You may be required to provide proof of purchase before warranty service is provided.

1. If Covered by Warranty - Refurbishedpc will cover the shipping costs from the service centre.
2. If Not Covered - You may be responsible for the shipping costs.

Yes, Syntronic reserves the right to modify or update the warranty policy at any time without prior notice. Changes become effective immediately upon posting on our website.

We may collect the following personal data:
1. Contact Information - Email address, first and last name, phone number, address, state, province, ZIP/postal code, city.
2. Usage Data - IP address, browser type, pages visited, time spent on pages, unique device identifiers, etc.
3. Account Information - If you create an account, your login details and preferences.
4. Third-Party Data - Information from social media services like Google, Facebook, Twitter and other platforms if you are registered through them.

Your personal data may be used for:
1. Providing and Maintaining Services
2. Managing Your Account
3. Contacting You for updates or informative communications
4. Providing News and Offers
5. Managing Your Requests
6. Business Transfers

Yes, we may share your personal information in the following situations:
1. With Service Providers for monitoring and analyzing service usage.
2. For Business Transfers such as mergers or acquisitions.
3. With Affiliates under strict privacy policies.
4. With Business Partners to offer products or promotions.
5. With Other Users if you interact publicly on our platform.
6. With Your Consent for any other purposes.

We retain your personal data only as long as necessary for the purposes outlined in our Privacy Policy, including legal obligations, dispute resolution, and enforcement of agreements.

While we strive to use commercially acceptable means to protect your data, no method of transmission or electronic storage is 100% secure. We cannot guarantee absolute security.

Our service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you become aware that a child has provided us with personal data, please contact us to remove that information.

Yes, you can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use some parts of our service.

Your information may be transferred to and maintained on computers outside your jurisdiction. By using our service, you consent to such transfers, and we ensure adequate controls are in place to protect your data.

We may update our Privacy Policy from time to time. Changes will be posted on our website and become effective immediately. It is your responsibility to review the policy periodically.

You can reach us through the following channels:
Email: support@refurbishedpc.in
Phone: +91 9328598927
Note:
1. Original Shipping Costs are not refunded, except if the return is due to an error on Refurbishedpc part.
2. A restocking fee of 10% of the purchase cost may apply in certain cases, depending on the condition of the returned item.

If you receive a defective or incorrect product:
1 . Contact Customer Support immediately with your name and order number
2. Follow Return Procedures as outlined in the Returns and Refunds section to initiate a return or replacement.

Yes, for certain products, a technician visit may be scheduled to evaluate the condition of the item. The technician’s report will determine the eligibility of the return or replacement.

1. Returns: A restocking fee of 10% may apply in certain cases based on the condition of the returned item.
2.Buybacks:Deductions may apply if damages or functional defects are found during product inspection.

Refurbishedpc reserves the right to limit the number of returns or exchanges for customers with a history of excessive returns.

Any disputes arising from our policies are governed by the laws of the jurisdiction where the purchase was made and are subject to the exclusive jurisdiction of the courts in that area.

Any changes to our policies will be: Posted on our website immediately. Effective upon posting, requiring you to review the updated policies periodically.

Refurbishedpc reserves the right to modify or update the warranty and buyback policies at any time without prior notice.